Last modified: October 15, 2024

Anti-Crushing Device LLC is committed to ensuring customer satisfaction with our Anti-Crushing Device (ACD). We understand that circumstances may arise where a return or refund is necessary. Please read our policy carefully.

Returns

Eligibility

• Returns are accepted within 30 days of the delivery date for domestic orders, and within 45 days for international orders.
• The ACD must be in its original condition, unused, and in its original packaging.
• Due to the nature and purpose of the ACD as a safety device, we reserve the right to inspect all returned items to ensure they meet our return criteria.

Process

• Contact us at (513) 646-3805 or Sales@AntiCrushingDevice.com to initiate a return.
• Provide your order number and reason for the return.
• We will provide you with return shipping instructions.
• Ship the item back to us at the following address: Anti-Crushing Device LLC 502 2nd Street E South Point, Ohio, 45680 United States

Shipping Costs

For domestic returns, the customer is responsible for return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item).

For international returns, the customer is responsible for both the original shipping costs and the return shipping costs, unless the return is due to our error.

Refunds

• Once we receive and inspect the returned item, we will process your refund.
• Refunds will be issued to the original payment method used for the purchase.
• The refund will include the full purchase price of the ACD ($550.00).
• Original shipping costs are non-refundable unless the return is due to our error.
• Please allow 5-10 business days for the refund to appear in your account for domestic orders, and up to 15 business days for international orders.

Exchanges

We do not offer direct exchanges. If you need a replacement, please return the original item for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective ACD:

1. Contact us immediately at (513) 646-3805 or Sales@AntiCrushingDevice.com.
2. Provide photos of the damage and your order number.
3. We will arrange for a return and replacement at no cost to you.

Cancellations

• Orders can be cancelled for a full refund if the cancellation is requested before the item has been shipped.
• To cancel an order, please contact us as soon as possible with your order number.

International Orders

For international orders, please note:

• You may be responsible for return shipping costs, import duties, taxes, and customs fees.
• These fees are not refundable by Anti-Crushing Device LLC.
• Please check your country's customs policies before placing an order.

For any questions or concerns about our return and refund policy, please contact us:

• Phone: (513) 646-3805
• Email: Sales@AntiCrushingDevice.com

Anti-Crushing Device LLC reserves the right to modify this policy at any time. Any changes will be reflected on this page.